Privacy Policy
Effective Date: [Insert Date]
At Rutech Communication Limited we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.intensemart.com.
Information We Collect
Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
Device & Usage Information: IP address, browser type, operating system, and website interactions.
Cookies: We use cookies to enhance your experience. You may disable cookies through your browser settings.
How We Use Your Information
To process and fulfill your orders
To communicate with you regarding your orders or inquiries
To improve our website functionality and user experience
To send promotional emails (only with your consent)
Information Sharing
We do not sell your personal data. We may share your information with third parties for the purposes of:
Payment processing
Delivery and logistics
Legal compliance
Your Rights
You have the right to access, update, or delete your personal information at any time by contacting us at support@intensemart.com.
Delivery Time
We aim to deliver your order quickly and efficiently. Delivery times may vary depending on your location and the item ordered.
Processing Time: 1–2 business days
Estimated Delivery Time:
Lagos & Major Cities: 2–4 business days
Other Locations in Nigeria: 3–7 business days
Note: Delays may occur during peak periods or due to unforeseen circumstances. We will notify you promptly if there’s a delay.
Order Tracking
Once your order has been shipped, a tracking number and courier details will be sent to your email.
To track your order:
Enter your tracking number or order ID
Click “Track” to view your order status
For further help, contact us at support@intensemart.com.
Refund & Return Policy
Returns
We accept returns within 7 days of delivery. Items must be:
Unused and in original packaging
Accompanied by a receipt or proof of purchase
To initiate a return, please contact returns@intensemart.com with your order details.
Non-Returnable Items:
Opened software packages or digital downloads
Perishable goods
Items marked “Final Sale”
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days.
Refunds will be made to your original payment method.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, email support@intensemart.com.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or the wrong item was delivered.